Geschäfts-
und Stornobedingungen
1.
Preise und Dienstleistungen
Die Orientierungspreise
für die Unterkunft und etwaige Zusatzdienstleistungen sind in den
Präsentationsmaterialien des Beherbergers angegeben (Webseite, Prospekte, usw.).
Für den Kunden jedoch ist der Preis verbindlich, der auf dem Aufenthaltsgutschein
(nachstehend “Voucher“ genannt) angeführt ist. Der Umfang der vertraglich
vereinbarten Dienstleistungen und Preise ist durch die Aufstellung auf dem
Voucher bedingt. Der Beherberger ist berechtigt, die vereinbarten
Aufenthaltsbedingungen dann zu ändern, wenn er auf die Vorfälle keinen Einfluss
ausüben kann (z. B. höhere Eingriffe).
2.
Stornoerklärung des Kunden
Der Kunde ist
berechtigt, die Bestellung jederzeit vor der Ankunft zu stornieren. Die
Stornoerklärung erfordert die schriftliche elektronische Form (E-Mail mit
Zustellungsurkunde) an die Adresse info@kaplanka.cz.
Entscheidend zur Festsetzung des Zeitpunkts der Stornoerklärung ist das Datum
und die Zeit des E-Mailversands.
Stornogebühren
für Stornoerklärungen:
bis 14:00
2 Tage vor der Anreise – keine Stornogebührnach
14:00 2 Tage vor der Anreise – 100 % des Preises für die gebuchten Dienstleistungen
im Falle der Nicht-Anreise (Nicht-Antreten des Aufenthalts) - 100% des Preises
für die gebuchten Dienstleistungen
Für größere Gruppen können individuelle
Stornogebühren vereinbart werden.
Der Beherberger
wird dem Kunden die obenstehenden Stornogebühren nicht berechnen, wenn er die
vereinbarten Dienstleistungen aus folgenden Gründen nicht in Anspruch nehmen
konnte: Todesfall in der Familie, Hospitalisierung des Kunden oder seines
Familienmitglieds, schwere Erkrankung, Naturkatstrophe.
Der Kunde ist verpflichtet, die
obenstehenden Tatsachen dem Beherberger mit einem schriftlichen Beleg
spätestens innerhalb von drei Tagen seit ihrem Vorkommen nachzuweisen.
3.
Gültigkeit
Diese
Geschäfts- und Stornobedingungen sind ein untrennbarer Bestandteil der Übernachtungsreservierung
und des Aufenthaltsgutscheins (Vouchers). Diese Geschäfts- und
Stornobedingungen gelten ab dem 1.1. 2016.
For group bookings, special cancellation conditions apply (on request at the reception).
Check-in after 21:00 is subject to a surcharge of 16 EUR / 400 CZK. Check-in is possible until 21:00 at no extra charge, from 21:00 until 23:00 with surcharge. Guests are kindly requested to inform the property in advance of their estimated time of arrival.
Free private parking is available in the courtyard of the guest house. Because of the limited number of parking spaces, you need to book in advance by phone.
Geschäftsbedingungen Hotel.cz
1.1. Hotel.cz Portal Provider - the company HOTEL.CZ a.s., registered seat Lihovarská 1060/12, 190 00, Prague 9. Correspondence address: Řeznická 7, 460 01 Liberec, tel.: 222 539 539 email: info@hotel.cz.
1.2. Accommodation Facility – owner/tenant of the accommodation facility rendering services to the Client in conformity with the Order made between the Hotel.cz Portal Provider and the Client.
1.3. Client – natural person or legal entity ordering services offered by the Accommodation Facility.
2.1. These General Business Terms and Conditions (hereinafter refereed to as “GBT”) regulate contract relations between the Hotel.cz Portal Provider and the Accommodation Facility when mediating booking of the accommodation offered by the Accommodation Facility at the Provider’s website.
2.2. The contract relation between the Hotel.cz Portal Provider and the Accommodation Facility is also governed - besides these GBT and the valid pricelist of the Accommodation Facility (hereinafter referred to as the “Pricelist“ ) - by the Intermediary Agreement, the contract relation between the Hotel.cz Portal Provider and the Client is governed - besides these GBT - by the General Terms and Conditions published on the internet portal www.Hotel.cz
2.3. These General Business Terms and Conditions are applied whenever the Contract or another written agreement between the Parties hereto fails to contain another arrangement. Individual provisions of these GBT can be changed or cancelled in the Contract.
3.1. Contract relations between the Parties hereto are governed by the legislation of the Czech Republic.
4.1. Ordering
The Client expresses his interest in the service by mailing the Inquiry Form. The Hotel.cz Portal Provider verifies free capacity in the Accommodation Facility in the term requested by the Client and notifies information about availability and price of accommodation for the chosen term to the Client. The ordered service is binding at the moment of phone or written confirmation of the order by the Client and the Provider (mailing the Accommodation Voucher to the Client).
4.2. Price for the Service
Price for the service is determined by the Accommodation Facility, the Hotel.cz Portal Provider does not escalate the price for the service. The price depends on the chosen term, number of persons and on other parameters specified by the Client in the Inquiry Form. Prior to mailing the binding confirmation, the Provider informs the Client about the final price and - when approved by the Client - order of the services becomes binding. The prices shown by individual Accommodation Facilities are indicative only and are not binding until booking is confirmed finally by the Provider (mailing the Accommodation Voucher).
4.3. Payment Terms
Payment is done in the Accommodation Facility. In case of certain bookings, in particular in case of group bookings the Accommodation Facility or the Hotel.cz Portal Provider requests guarantee by the credit card or payment of the advance amounting up to 100%o of the accommodation price. During the process of confirmation of the booking the Client is informed about the requested guarantee by the credit card or about the advance payment.
5.1.The cancellation terms are regulated by the Accommodation Facility itself; if the credit card guarantee is applied, costs of the first night will be charged in case of no-show. If the booking is cancelled (written Provider’s confirmation of cancelled booking is understood cancellation of the Client’s booking) 24 hours before the guest’s arrival, no cancellation fee is charged in case of the credit card guarantee.
5.2. The Client shall inform the Provider about all changes of the booking or about its cancellation in writing.
5.3. Complaints about quality of accommodation and services rendered by the Accommodation Facility shall be raised directly in the Accommodation Facility.
5.4. The Provider’s services can be claimed in writing in the electronic form to the email address reklamace@hotel.cz or to the correspondence address HOTEL.CZ a.s., Řeznická 7, 460 01 Liberec.
6.1. Sending business messages
The customer agrees to send additional and other information messages to his / her email address by sending the accommodation request on the Portal Hotel.cz. You may also opt out of these news at any time at https://www.hotel.cz/unsubscribe/ and in each individual newsletter. If the customer does not unsubscribe from additional information and news, we have a legitimate interest in believing that he wants to continue to receive similar offers.
6.2. Phone Calls Recording
Phone call recording The customer expressly consents that all phone communication shall be recorded in order to improve services and to record the customer’s consent with the terms and conditions and confirmation of booking. The consent shall be directly or implicitly expressed by the customer by continuing in a phone conversation with an employee of the Hotel.cz operator.
7.1. These General Business Terms and Conditions become valid and effective on 01.09. 2010. The contract relations arisen before the effective date of these General Business Terms and Conditions remain valid and are governed by the business terms and conditions valid when the contract relations were made.
7.2. Valid wording of these General Business Terms and Conditions is available in the registered seat of the Hotel.cz Portal Provider and is published on the Provider’s website www.hotel.cz.
